Privacy Policy

1. Introduction

Buddii is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website, mobile applications and related services.

2. Data Controller

3. Information We Collect

Personal Information

• Name
• Email address
• Telephone number
• Date of birth
• Address
• Emergency contact information
• User account information

Service Information

• Volunteer activity records
• Task completion information
• Communication records
• Appointment information
• Feedback and support enquiries

Technical Information

• IP address
• Device information
• Browser type
• Operating system
• App usage information
• Cookies and analytics data

Verification Information

Where applicable, identity verification, safeguarding or background checking information may be collected through authorised third-party providers.

4. How We Use Your Information

• Deliver platform services.
• Manage accounts.
• Facilitate volunteering activities.
• Support communication between authorised users.
• Improve services and user experience.
• Maintain platform security.
• Meet legal and regulatory obligations.
• Respond to support requests.

5. Legal Basis for Processing

• Consent.
• Contractual necessity.
• Legitimate interests.
• Legal obligations.
• Vital interests where required for safeguarding or safety purposes.

6. Sharing Information

We may share information with:

• Councils and authorised organisations.
• Care providers and authorised service partners.
• Identity verification providers.
• Background checking providers.
• Technology and hosting providers.
• Professional advisers.
• Regulatory authorities where required by law.

We do not sell personal information.

7. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.

8. Data Retention

Personal information will be retained only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations and support safeguarding requirements.

9. Your Rights

• Access your personal information.
• Correct inaccurate information.
• Request deletion of information.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent where applicable.

Requests may be submitted to support@buddii.co.uk.

10. Cookies

Buddii may use cookies and similar technologies to improve functionality, security and user experience.

Users can manage cookie preferences through browser settings.

11. Children's Privacy

Where services involve young people or vulnerable individuals, additional safeguards may apply. Personal information will only be processed in accordance with applicable laws and safeguarding requirements.

12. International Transfers

Where information is transferred outside the United Kingdom, appropriate safeguards will be implemented to protect personal information.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website and applications.

14. Contact Information

15. Complaints

If you have concerns regarding how your information is handled, you may contact us directly.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).