FAQ
Frequently Asked Questions
Find answers to common questions about the Buddii platform, implementation, data security and more. If you cannot find what you are looking for, please get in touch.
About Buddii
Buddii is a digital platform that helps organisations coordinate community support, manage volunteer programmes, engage families and deliver better wellbeing outcomes through one secure, connected system.
Buddii is designed for local authorities, NHS organisations, Integrated Care Systems, social prescribing teams, care providers, housing associations, charities, community organisations and corporate CSR programmes.
No. Buddii is a community support coordination platform. It is designed to complement existing care management and clinical systems rather than replace them. Buddii focuses on coordinating non-clinical, social, practical and wellbeing-related support.
No. Buddii supports the coordination of community and wellbeing services that sit alongside regulated care. It helps organisations manage volunteer activity, community engagement and support networks more effectively.
Buddii is built specifically for the community care and public sector environment. It connects multiple stakeholder types — councils, NHS teams, care providers, volunteers and families — within a single coordinated ecosystem, rather than managing volunteers in isolation.
Yes. Buddii is a UK-based platform designed to support organisations across England, Scotland, Wales and Northern Ireland.
Platform & Features
Buddii includes dedicated dashboards for councils, care providers, corporate partners and coordinators, alongside a volunteer mobile app and a family/next-of-kin portal. Each interface is tailored to the specific needs and permissions of that user type.
Yes. Buddii includes a volunteer mobile app available on iOS and Android. Volunteers can view tasks, manage their schedule, log activity and communicate with coordinators through the app.
Yes. Buddii includes a family and next-of-kin portal that provides appropriate visibility over the support being provided to their loved ones, helping improve reassurance and communication without compromising privacy or dignity.
Yes. Buddii is integration-ready with DBS verification services, supporting structured volunteer vetting and safeguarding checks as part of the onboarding workflow.
Yes. Buddii supports role-based configuration to reflect your organisation's specific structure, workflows and programme requirements.
Yes. Buddii is designed to support multi-organisation environments, enabling different councils, providers, charities and partners to collaborate within a shared ecosystem while maintaining appropriate data boundaries and access controls.
Buddii provides operational dashboards and reports covering volunteer participation, community engagement, programme activity, service delivery and outcome measurement. Reports support internal decision-making, programme evaluation and external reporting to commissioners and funders.
Data & Security
Buddii is designed with UK GDPR compliance as a foundational principle. Personal data is managed through a structured three-layer architecture that separates operational data, personally identifiable information and immutable audit records.
Yes. Buddii has been built with UK GDPR obligations in mind, including data minimisation, purpose limitation, right to erasure and data protection by design and by default.
All data is stored within UK-based infrastructure. Buddii does not transfer personal data outside the United Kingdom.
Data access is strictly controlled through role-based permissions. Each user only has access to the information relevant to their specific role and responsibilities. Buddii staff do not have access to your organisation's data without explicit consent.
Yes. Role-based access controls are a core feature of the platform. Administrators can configure access levels for different user types, ensuring appropriate visibility and data governance across all stakeholders.
Implementation & Onboarding
Implementation timelines vary depending on the size and complexity of your organisation. Our team will work with you to agree a realistic onboarding schedule and provide support throughout the process.
Buddii provides structured onboarding support including platform configuration, user setup, training and go-live assistance. Our team remains available throughout the implementation process.
No. Buddii is designed to be implemented without specialist technical expertise. Our team guides you through the setup process and provides all the support needed to get your organisation live on the platform.
Yes. Training is provided for all user types as part of the onboarding process, covering platform navigation, role-specific workflows and best practices for programme management.
Buddii provides ongoing support following go-live, including access to our support team, platform updates and continued access to training resources.
Pricing & Commercials
Buddii pricing is based on the size and requirements of your organisation. Please contact our team or book a demonstration to discuss pricing in more detail.
Yes. We offer focused demonstrations tailored to your organisation type and priorities. Please visit buddii.co.uk/book-a-demo to arrange yours.
Platform licences typically include access to the relevant dashboards, the volunteer mobile app, reporting tools, onboarding support and ongoing platform access. Specific inclusions will be confirmed during your demonstration.
Implementation costs depend on the complexity of your setup and the level of support required. These will be discussed transparently during the commercial conversation.